LiveChat is a sleek platform designed for your live support, web analytics, and online marketing needs. You can install it on your website and chat with your potential customers and existing clients in real time. The system has three main modules: operator application, online chat window, and online control panel. The operator app is cross-platform and you can chat with visitors utilizing mobile and desktop clients. LiveChat provides efficiency reports and enables real-time monitoring of website traffic. Besides English, it is available in numerous other languages including French, Spanish, German, Dutch, Russian, Thai, Chinese, Portuguese, and Polish. The software easily integrates with other platforms and applications including Facebook. The best part is LiveChat’s chat window, interface, and reporting can be customized for your needs.
- Real-time Chat: LiveChat.com software provides real-time chat capabilities, allowing customers to get instant assistance from your support team.
- Customization: You can customize the look and feel of your chat window to match your branding.
- Multi-Platform Support: LiveChat.com software is available for Windows, Mac, iOS, and Android, allowing your support team to communicate with customers from any device.
- File Sharing: You can easily share files with customers through the chat window, allowing you to quickly resolve issues.
- Integration: LiveChat.com software integrates with a wide range of other tools, including CRM systems, email marketing platforms, and social media platforms.
- Chat Transcripts: You can easily access and review chat transcripts to keep track of customer interactions and identify areas for improvement.
- Visitor Monitoring: LiveChat.com software allows you to monitor visitor activity on your website, including page views and click-through rates.
- Automated Chat: You can set up automated chat workflows to handle frequently asked questions and route customers to the appropriate support team member.
- Canned Responses: You can save time by using pre-written responses to common customer questions.
- Analytics: LiveChat.com software provides detailed analytics on chat volume, customer satisfaction, and other key metrics to help you optimize your support strategy.
- Starter Plan: $20/month/agent when billed annually, or $24/month/agent when billed monthly. This plan includes basic features such as chat transcripts, ticketing system integration, and chat widget customization.
- Team Plan: $49/month/agent when billed annually, or $41/month/agent when billed monthly. This plan includes all the features of the Starter Plan, plus advanced reporting and analytics, chat routing, and chat surveys.
- Business Plan: $69/month/agent when billed annually, or $59/month/agent when billed monthly. This plan includes all the features of the Team Plan, plus features such as unlimited chat history, work scheduler, and visitor insights.
- Enterprise Plan: Custom pricing is available for larger organizations with more complex needs. This plan includes all the features of the Business Plan, plus features such as API access, custom branding, and dedicated account management.
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LiveChat.com is a user-friendly customer support software that enables businesses to engage with customers in real-time through chat. It offers customizable chat windows, automated workflows, and detailed analytics to streamline support operations and improve customer satisfaction. With flexible pricing plans, LiveChat.com is accessible to businesses of all sizes and budgets. Overall, it’s a reliable option for businesses looking to improve their customer support capabilities.